Jakarta to set service standards for busway

Indah Setiawati, The Jakarta Post, Jakarta | Tue, 01/12/2010 9:35 PM

In a bid to improve services, the administration is planning to apply a set of minimum service standards for Transjakarta’s bus operators, five years after the public transportation system was launched.

Governor Fauzi Bowo said the Institute for Transportation and Development Policy (ITDP) had prepared a draft for the service standard, which is expected to take effect in three months.

“The standard will be set by the consumers foundation and representatives of the Transjakarta passengers.”

Fauzi said the minimum service standard would contain sanctions to be imposed on violating operators.

Head of the Transportation Agency M. Tauchid said several standards stated in the draft concerned the passengers’ comfort and safety, such as the bus’s condition, waiting time and maximum capacity,

He said sanctions for breaching the standards should be mentioned in the contracts between the Transjakarta Busway Management Board (BLU) and bus operators.

“The sanction can be a cut in kilometers [paid by the board], but we are still discussing it.”